Associate Solutions Engineer
- Location: Cape Town (Claremont)
- Annual Base Salary: R484,800
- Check out our values-driven benefits below!
Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater impact. We encourage all staff to push their own boundaries and drive the company in exciting new directions. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.
Position Overview
The Associate Solutions Engineer is responsible for helping grow Vera’s business by aligning innovative strategies to technology solutions for our prospects and clients working in the social sector. As the Associate Solutions Engineer, you’ll be a key member of the Business Development department, working closely with our prospects and clients to recommend and support the rollout of Salesforce systems. The Associate Solutions Engineer will use their technical and sales skills to advance Vera’s sales opportunities. This includes the ability to solicit business requirements, configure and successfully demonstrate the solutions that address these requirements, and provide business value. They should build the skills to develop technical sales strategy with time. You may be required to participate in short- or medium-term assignments for discovery and design workshops/prototype builds or assist the consulting team in training on newly implemented systems.
At Vera, you will join a team of passionate individuals with diverse backgrounds and experiences, all dedicated to improving the way social impact organizations operate. We’re a self-motivated, creative group, and we emphasize collaboration, flexibility, and professionalism.
Primary Responsibilities:
- Creatively and effectively partner with sales drivers on bids including design and build of demo and trial systems, recommendation of implementation approach and solution overview and effort estimation for implementation and rollout
- Collaborate with the sales team to understand client requirements and objectives
- Strategize a closure plan for each opportunity alongside sales drivers in order to hit sales targets – this includes proposing solutions and delivery approaches in the best interest of the customer, objection handling, and identifying risks
- Manage and maintain generic demo systems for different solution types offered by Vera
- Create and maintain technical collaterals that support the sales cycle
- Develop and deliver compelling client presentations
- Research new technologies, methodologies, and tools relevant to Vera’s core focus areas: Monitoring and Evaluation (M&E), Programme Delivery, Project & Grant Management, and Fundraising & CRM
Other Responsibilities:
- Design and implement solutions built around Salesforce nonprofit products including Nonprofit Cloud and Amp Impact
- Drive successful engagements with implementation partners to implement Amp Impact
- Participate in client-facing workshops alongside implementation partners to collect and synthesize user requirements into technical documentation for system design (i.e. Epics, User Stories, etc.)
- Design and present tailored Salesforce solutions to meet customer needs
- Prepare and facilitate client training sessions, webinars, and workshops based on partner or client needs
- Gather feedback from partners and prospects about Amp Impact and funnel it to the Product team
- Build Proof of Concepts to validate new products and/or Salesforce solutions
- Stay up-to-date on the latest Salesforce platform updates, features, and best practices including Agentforce
- Collaborate with Salesforce Account Executives and Solution Engineers and build relationships as a trusted partner
- Help drive continuous improvement of our internal processes
- Manage all technical components in pre-sales to effectively set the delivery team up for success
Qualifications and Experience
Essential:
- 1-3 years of experience in a technical or consulting role, particularly in implementing cloud and/or mobile solutions
- 1+ years working on the Salesforce Lightning Platform
- Demonstrated interest in working with social sector clients or experience in a social sector organization
- Awareness of core social sector concepts such as Grant Management, Impact Measurement, Fundraising etc.
- Strong aptitude for using technology to manage and visualize data (i.e. developing reports & dashboards)
- Demonstrated problem-solving skills and ability to troubleshoot in a structured way
- Exceptional written & verbal communication skills used to draft technical documentation, translate challenging concepts into simple, yet accurate terms, and collaborate effectively and professionally with internal and external stakeholders
- Ability to self-manage tasks with varying urgency and priority across a diverse project portfolio
- Enthusiasm for working in a small, dynamic, international environment, often collaborating with colleagues cross-team and cross-hub
- Ability to carry tasks forward independently or collaboratively with the reporting team
- Meticulousness, punctuality, and outstanding attention to detail
Desirable:
- Significant experience with data analysis software (Example – Power BI, Tableau, Stata etc.)
- Significant experience working with CRM and other data management tools/platforms, particularly Salesforce
- Proficient in the use of G-Suite applications or other common cloud-based software (i.e. Dropbox, Box, etc.)
- Proficient in Airtable
- Bachelor’s degree — what you studied isn’t critical; what you’re passionate about is
Compensation & Benefits
This is a full-time position with access to all company benefits. We take care of our employees and their families, by offering competitive benefits, such as:
Paid Time Off
38 days of paid leave each year, including local and company-wide holidays and a December break.
Health Care
Vera is passionate about supporting the health of you and your family. We cover medical insurance premiums, including family coverage, up to a maximum amount.
Retirement
Vera offers a retirement plan and contribution matching to all of its employees.
Wellness Leave
We do not cap sick leave. If you’re sick, we hope you get better!
Student Loans
To help employees with outstanding student loans, Vera offers a Student Loan Benefit.
Child Care
In addition to robust paid parental leave, Vera assists with the costs of child care.
Employee Incentive Plan
All employees participate in our Employee Incentive Plan. Employees receive stock options, aligned to their job title and location, as part of their total compensation package.
Sabbatical
To showcase our commitment to employee growth and well-being, Vera offers a paid sabbatical to employees who complete three consecutive years.
How to Apply
Complete an online application (attaching CV) here.
For additional information, please contact [email protected]
Vera Solutions is committed to fostering a diverse and inclusive environment and encourages applicants from underrepresented backgrounds to apply.
