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What are Salesforce and Amp Impact Managed Services?
Managed Services are ongoing support services that enable you to focus on your mission, rather than back-office administration. We proactively monitor and troubleshoot your Salesforce and Amp Impact implementation to provide optimization recommendations while ensuring its working as hard as you are.
Why use a Managed Services provider?
Different organizations require different types and levels of support. Some organizations focus on maximizing in-house capability, others retain an outsourced expert from a provider, and some use a hybrid approach. With 14 years of experience working with nonprofits, our team has both extensive knowledge of the nonprofit sector and deep experience in delivering and supporting the right solutions for a wide range of clients.
Need help in identifying what Managed Services are best for your organization?
What Managed Services does Vera Solutions provide?
We provide three types of Managed Services. These are Salesforce Support, System Administration, and Engineering Support. These three services are delivered through recurring 6, 12 or 24 month contracts. At the beginning of our collaboration, we agree a set of hours per month with you, giving you an option to expand either hours or services type, as you require.
Managed Services -
Salesforce
Support
Salesforce Support provides one main support point of contact, a dedicated service delivery analyst, who will work closely alongside your System Administrator.
Salesforce Support includes monthly support calls, assisting with day-to-day System Administrator troubleshooting (in line with agreed criticality escalation), building Reports and Dashboards, updating email alerts and other minor automations, providing recommendations, executing proactive optimizations, and providing end-user training and documentation.
Ideal for Organizations that:
- Do not have a dedicated systems support team
- Have a Systems Administrator with limited capacity
- Have a solution that is becoming hard to manage with existing resources
Managed Services - System
Administration
System Administration provides a System Administrator function. This could be shared amongst a team of two or more analysts, to augment your internal user capability or replace existing System Administration tasks.
System Administration includes all the same activities as Salesforce Support, along with additional system administration tasks like managing Users, currencies, system documentation, etc. This reduces the need for a full time internal System Administrator and can therefore be a cost-effective way to handle system maintenance, support, and enhancements.
Ideal for Organizations that:
- Cannot afford or do not have an internal System Administration team
- Lack in-house Salesforce and Amp Impact expertise
Managed Services -
Engineering
Support
Engineering Support is for clients who typically require a higher level of technical guidance for their technical teams/system admin.
Engineering Support consists of development guidance, code validation, assistance in thinking through functional requirements and other activities.
Ideal for Organizations that:
- Have an internal Technical Development team
- Require more robust technical development guidance (including custom development)
We have a team of Salesforce certified
consultants, bringing expertise to every project.
Trusted by our clients to keep their system
running smoothly while they focus on their mission.
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Request a quote for Salesforce Support,
System Administration, and Engineering Support.
Why choose Vera Solutions for Managed Services?
When you choose Vera Solutions for Managed Services, you’re partnering with a service provider that has a track record of over 14 years of experience working with nonprofits. Vera Solutions has been a leader in developing program management and impact measurement solutions on the Salesforce Platform. Currently, over $12 billion of programs, grants, and projects advancing the UN Sustainable Development Goals are managed using Vera’s flagship product, Amp Impact. Our team has both extensive knowledge of the nonprofit sector and deep experience in delivering the right solutions for a wide range of clients.
We also offer:
• A large pool of highly skilled and experienced Salesforce Consultants, with over 300+ active
Salesforce certifications and counting
• Experience successfully delivering over 1,000 projects in the social sector
• A dedicated team located across 5 continents, covering more than 12 languages
As a long-time Salesforce International Impact Partner, we’ve been dedicated to the Salesforce ecosystem for more than 14 years. With the growth of Amp Impact, Vera Solutions has also been recognized twice as Salesforce.org Product Partner of the Year (2019, 2022) and with a Partner Innovation Award (2021). As such, we are constantly evaluating the Salesforce platform’s latest features and enhancements and how they can be leveraged to support our clients’ missions.
Managed Services FAQs
Managed Services offer peace of mind that your solution is in good hands, freeing your time and dedication to focus on your mission. Your staff and end users will be more comfortable with the system through regular trainings and will be happy their questions and change requests are being addressed more efficiently. Your solution will be stable and robust with dedicated ongoing support, proactive analysis, speedy resolutions, and system optimization.
You can expect to get the service packages tailored to your needs. This can include dedicated ongoing support for your various needs and even augmented management of your System Administration needs.
Costs vary based on various factors. We have special nonprofit discounts. Also, if you opt for a bigger package or a longer duration, you can tap into further discounts. Get in touch with our team to know more.
Salesforce Support tasks include providing ongoing Technical Support, configuring Reports and Dashboards, training your staff and end users, making minor configuration changes based on requirements, and a lot more. You get a dedicated Analyst who would familiarize themselves with your system and serve as your point of contact throughout the engagement.
System Administration provides a Salesforce and/or Amp Impact technical expert available at a lower cost. The System Administrator will carry out a larger volume of requests, either driven by end users or by your Functional Stakeholder for small to midsize updates. Administrator Services are usually provided on a role basis, and can be executed by more than one person.
Engineering Support includes advisory services and guidance on custom development for technical planning, technical design, quality checks, configuration, and troubleshooting. Our Engineering Support Services help eliminate roadblocks for your development team and help optimize functionality in your Salesforce and/or Amp Impact solution.