Junior Service Delivery Analyst

Join us at Vera Solutions, where innovation meets purpose. We’re a forward-thinking tech company dedicated to creating digital solutions that drive significant social change. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater impact. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.

Position Overview

The Junior Service Delivery Analyst will be part of our growing Service Delivery team at Vera Solutions. This is a unique position where you will have the opportunity to uplift customer experience by troubleshooting for client systems and product issues. This position is a highly collaborative one where you would work both internally and externally with clients. This will provide you with a valuable experience of understanding Vera’s culture, the teams, product and most importantly our clients.

Primary Responsibilities:
  • Lead charge for Product queries and issues from clients and maintaining standard SLA for client responses.
  • Assist Service Delivery Analysts on Managed Services.
  • Execute miscellaneous tasks assigned by Service Delivery Manager.
  • Communicate regular status updates on open client tickets maintaining standard SLA.
  • Develop deep expertise on core product features and functionality to help with issue troubleshooting and resolution.
  • Drive communication and engagement with clients.
  • Escalate tickets that require product or development expertise to appropriate team members.
  • Monitor and report on product quality, adoption and user feedback throughout the customer’s lifecycle.

Qualifications and Experience

Essential:
  • Demonstrate interest in Social Impact space.
  • 0-2 years of professional experience.
  • 0-2 years of experience working for a SaaS product.
  • 0-2 years of experience working on either Products or Customer Facing teams.
  • 1-2 years of Project Coordination and/or Management experience.
  • Salesforce Associate certification.
  • Strong aptitude for technology and data.
  • Curiosity and problem solving skills.
  • Inclination towards working in the Social Impact space.
  • Excellent written and verbal communication skills (English).
  • Client relationship management skills.
  • Detail-oriented; efficient with excellent multitasking and organizational skills.
  • Collaborative spirit; consistent desire to learn, improve and grow.

Compensation & Benefits

Vera Solutions offers competitive compensation (including benefits), commensurate with experience and cost of living.

Paid Time Off

38 days of paid leave each year, including local and company-wide holidays and a December break.

Health Care

Vera is passionate about supporting the health of you and your family. We cover medical insurance premiums, including family coverage, up to a maximum amount.

Retirement

Vera offers a retirement plan and contribution matching to all of its employees.

Wellness Leave

We do not cap sick leave. If you’re sick, we hope you get better!

Student Loans

To help employees with outstanding student loans, Vera offers a Student Loan Benefit.

Child Benefit

In addition to robust paid parental leave, Vera assists with the costs of child care.

Employee Incentive Plan

All employees participate in our Employee Incentive Plan. Employees receive stock options, aligned to their job title and location, as part of their total compensation package.

Sabbatical

To showcase our commitment to employee growth and well-being, Vera offers a paid sabbatical to employees who complete three consecutive years.

How to Apply

To apply, fill out the online application (attaching CV). Please contact jobs@verasolutions.org with any additional questions.

What makes Vera such a great place to work?

Our Values

In everything we do, we’re guided by our core values: Excellence, Sustainability, Teamwork, Leadership, and Impact

Our Mission

As a certified B Corporation, we meet the highest social and environmental standards in pursuit of our mission.

Our Global Team

Our wonderfully diverse team spans 5 continents and speaks more than 15 different languages.

Growth Opportunities

We are invested in and committed to making training, learning, and development one of Vera’s signature strengths.

Diversity & Inclusion

We value our culture of diversity and inclusion in the workplace. We bring our full selves to work and position each other to thrive.

Rising Leaders Program

We run an annual leadership development initiative for emerging leaders at Vera.