Job: Operations Associate, 2020-21 Fellowship

Operations Associate | Vera Solutions
This position has been filled, but we're still hiring for a number of exciting roles.

Focus: Recruitment, Human Resources, Strategy, Global Operations

Supervisor: COO

Location: Cape Town or Mumbai

About Vera

Vera Solutions is a social enterprise and certified B Corporation building cloud and mobile applications for social impact organizations worldwide. Our clients — more than 300 organizations in over 55 countries — include major iNGOs and grant-making organizations, social enterprises, and community-based organizations. Our solutions help organizations working in health, education, and development to collect, analyze, and utilize real-time, high-quality programmatic data, automate processes, and work more efficiently and effectively. Vera’s work is centered on the platform, the world’s leading cloud application development platform. Vera is a growing organization, with more than 65 full-time staff based in Cape Town, Geneva, London, Mumbai, São Paulo, and Washington DC. We have been honored with Echoing Green, Rainer Arnhold, Dasra Social Impact, and Bluhm/Helfand Social Innovation Fellowships and have been featured in Forbes Magazine’s 30 Under 30 Social Entrepreneurs and Entrepreneur Magazine’s 30 Startups to Watch.

Position Overview

The Operations Associate will join Vera as part of the 2020-21 Fellowship cohort, which allows you a support network to ensure accelerated growth in this role. You will benefit from ongoing learning opportunities, leadership development, and mentorship from leaders within Vera. The Operations Associate will support the COO in all areas of global strategy and operations. You’ll support internal communications, help coordinate leadership team meetings and events, facilitate the development of new policies, programs, and practices within the operations team and across Vera, work hand in hand with the COO on special projects, and research tools and trends across the industry. Your focus will change from week to week and month to month but your time will always be focused on making Vera a stronger company and an even better place to work. As an Operations Associate, you’ll gain valuable experience with Salesforce (the world’s leading cloud-computing platform, currently used by more than 150,000 for-profit and 30,000 non-profit and higher education organizations worldwide). You will gain first-hand experience in the operations of a rapidly growing social enterprise, working closely with leaders of the company to enable it to scale sustainably. As an Operations Associate and a part of the Vera team, you’ll also have the opportunity to engage in, and contribute to, occasional internal learning presentations that are designed to develop professional and organizational skills. You will join a team of passionate individuals with diverse backgrounds and experiences, all dedicated to improving the way social impact organizations operate. We’re a self-motivated, creative group, and we emphasize collaboration, flexibility, and professionalism. Vera is a young, rapidly growing company; we encourage all team members to push their own boundaries and drive the company in new directions.

Primary Responsibilities

  • Support the COO with special projects and leadership initiatives
  • Coordinate Operations team projects across the entire organization
  • Drive big and small wins through micro process improvements and macro reforms
  • Update our knowledge management system with up-to-date resources, including process guidelines and other “how-to” resources
  • Responsible for administrative tasks such as coordinating our all-team quarterly presentations, organizing online files and folders, researching tech tools for potential company use, cleaning up internal data
  • Collaborate with the Vera team on new ideas for how to streamline organizational processes, and assist with implementing such changes
  • Provide general support to the Operations team, including support in researching best practices for various organizational processes

Qualification and Experience


  • Bachelor’s degree
  • 1-2 years experience in an operations or similar role
  • Previous internship or related experience, especially in Operations, Administration or Project Coordination
  • Excellent written/verbal communication (English)
  • Strong quantitative skills
  • Phenomenal work ethic, including time management
  • Technical aptitude and confidence with Google Suite, Microsoft Office Suite, etc.
  • Curiosity and problem-solving skills (motivation to solve problems, rather than frustration with them)
  • Ability to work remotely
  • Able to demonstrate a high level of trust and self discipline
  • Ability to prioritize, multitask, and meet deadlines
  • Dependability, flexibility, and ability to maintain confidentiality
  • Demonstrated interest in social service work


  • Strong skills and/or experience with statistical analysis
  • Excellent visual instincts
  • Experience with Salesforce

Onboarding & Training

In previous years, we have gathered all Fellows for a week of in-person, intensive training to lay a foundational understanding of the company and of basic technical concepts. Due to COVID-19, we have made the decision to proceed with remote onboarding and training this year. You will attend remote training and onboarding as a cohort in mid-August as we all make the best of a hard situation. The training will mix dynamic sessions on the project lifecycle and Salesforce platform, with team-building and professional skills development activities.

Compensation and Benefits

Vera Solutions offers competitive compensation (including benefits), commensurate with experience and cost of living.

To apply, complete an online application (attaching CV).

Applications are rolling. For additional information, please contact

Diversity and Inclusion Statement

At Vera we celebrate diversity; not only do we value the diversity of our workforce, we rely on it. Employees with different backgrounds, perspectives, and experiences inform our approach to our work, driving us to ask questions and challenge assumptions, solve problems creatively, and foster strong relationships with each other and our clients. We are committed to a culture of diversity and inclusion in the workplace, in which all of our staff feel safe and thrive.

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