Managed Admin Services for Justice Rapid Response
“We’ve been working with Vera Solutions since 2016, as they adapted Salesforce Platform and Experience Cloud to help us manage data, interactions, and processes. Since then, we’ve been able to increase our deployment of legal experts, rather than focusing on systems administration, proactive analysis and solution support. We could not have done it without the technical experts at Vera Solutions.
After all, they know our solution best.”
Chris West, Roster Manager
Market Segment: NGO
Thematic Area: Human Rights, International Criminal Law,
Justice and Accountability.
Region: Global
Project Type: Project Management, Monitoring and
Evaluation, Managed Services
Solutions Used: Salesforce Platform, Salesforce
Experience Cloud
With Managed Admin Services, JRR:
Has increased deployments by 184% from 2016 to 2022
Uses 34 new dashboards giving greater insights into their deployments, M&E, and recruitment efforts
Can focus on their mission rather than managing technology solutions
Be more effective at deploying experts
Overcoming Initial Challenges to Benefits Today
Justice Rapid Response (JRR) is a non-profit organization dedicated to collaborating with international, national, and civil society entities, offering unbiased, and professional expertise. Their focus is on investigating international crimes and human rights violations, while also advocating for the rights and access to justice of victims and survivors. In 2016, JRR partnered with Vera Solutions to develop a tailored solution using the Salesforce Platform. This comprehensive solution enables JRR to efficiently record, manage, and monitor requests from various stakeholders. Additionally, it includes a robust back-end system with advanced search functionalities, encompassing profiles of legal experts, experiences, thematic areas, geographic locations, and spoken languages. Following the initial implementation, JRR recognized that their ongoing needs didn’t require a full-time internal Systems Administrator. Therefore, they decided to outsource to Vera Solutions for Managed Services – System Administration.
This strategic move provided JRR with technical expertise, including day-to-day end-user support and proactive system analysis. With Vera Solutions’ Managed Services, JRR can focus on its mission rather than grappling with back-end administration, ensuring smooth operations and knowing that their back-end administration is in capable hands.
