Account Manager
- Location: Boston, Remote in the USA
- Annual Salary: $75,200 base + commission
- Check out our values-driven benefits below!
Join us at Vera Solutions, where innovation meets purpose. We’re a forward-thinking tech company dedicated to creating digital solutions that drive significant social change. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater impact. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.
Position Overview
The Account Manager (AM) will join the business development team to foster good relationships with strategic clients and effectively drive sales with current clients. The AM will become an expert in Vera’s products and services, understand the market, and be able to work across functions and geographies to ensure successful business growth with Vera’s 430+ customers. As a team player, the AM will apply solution and relationship-selling skills to help grow Vera’s product and consulting business.
Successful candidates will demonstrate excellent attention to detail, communication and customer service skills, problem-solving capabilities, and eagerness to learn. They will have a demonstrated ability to handle accounts and opportunities with finesse, professionalism, and enthusiasm.
Primary Responsibilities:
- Drive new revenue by:
- Managing the entire sales process to ensure delivery against key performance metrics for both Vera products and services
- Working and collaborating with a virtual internal team to help close sales opportunities – including Consulting, Service Delivery, Architecture, Product, Executives, Partners, Solution Engineers, Marketing, etc.
- Leveraging relationship-building skills to build meaningful business relationships with a variety of C-level stakeholders across multiple business areas as well as other key influencers in the sales process
- Creating client demos/presentations and quotes/proposals
- Engaging prospects in product demos, in-person meetings, and calls
- Educating and networking with key customer contacts
- Utilizing solution-selling techniques to guide the sales process to close effectively
- Developing and executing account growth strategies to attract new opportunities
- Drive successful and sustainable account growth by:
- Developing healthy customer relationships by building loyalty, trust, and transparency with Vera’s clients
- Delivering exceptional customer service at all times
- Learning (and contributing to) the product roadmap to understand and be able to explain current functionality and future offerings
- Keeping informed of product lines, industry trends, changes, and competitor actions that may impact client business activities
- Qualifying and understanding customers’ business critical issues and having value-led sales conversations to articulate the impact that Vera can have on their organization
- Understanding client needs and collaborating with internal teams to tailor solutions that address specific business challenges
- Defining and executing your account plans – identifying, managing, and closing opportunities within these accounts to further expand our footprint
- Support global sales and business development processes by:
- Working strategically with the broader sales team to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
- Helping the team continuously improve and optimize processes, training, use of technology, and other applicable aspects of our business to deliver value for NGO and multilateral clients
- Utilizing Salesforce CRM to provide timely and accurate sales activity tracking and status updates
Qualifications and Experience
Essential:
- 4+ years of professional experience, ideally in Professional Services sales and/or nonprofit resource mobilization
- 2+ years of experience selling and/or implementing technology and/or software solutions in a SaaS company
- BA/BS or other undergraduate degree
- A natural relationship builder who can work effectively across different subject areas, time zones, and cultures and thrives within a matrix organization
- Proven ability to cultivate a consistent pipeline and meet quarterly quotas by managing sales opportunities that vary from basic projects to complex RFP responses
- Knowledge and experience with enterprise accounts
- Passion for software-as-a-service / platform-as-a-service
- Attention to detail and commitment to quality
- Excellent time-management skills with the discipline to handle multiple tasks and adapt quickly to change in a fast-paced environment.
- Excellent written and verbal communication and relational skills; ability to lead technical conversations
- Self-starter who is willing to go the extra mile with a strong work ethic; disciplined and resourceful
- Spirit of collaboration, knowing that selling is a team sport, and partnering with virtual teams to ensure success
- Demonstrated excellence in presentation skills with the ability to build relevant, strategic messaging
- Highly developed interpersonal skills, decisive, and result oriented
- Ability to work independently and in a dynamic team
- Demonstrated adaptability; commitment to learning and growth
- Must be willing and able to travel
- Written and verbal fluency in English
Desirable:
- Experience with Salesforce and a variety of 3rd party applications, either as an end-user or as an admin
- Relevant graduate degree
- Relevant digital transformation experience in the nonprofit sector
- Experience working in or with social impact organizations
- Fluency/proficiency in additional language(s), preferably Portuguese and Spanish
Compensation & Benefits
Vera Solutions offers competitive compensation (including benefits), commensurate with experience and cost of living.
Paid Time Off
38 days of paid leave each year, including local and company-wide holidays and a December break.
Health Care
Vera is passionate about supporting the health of you and your family. We cover medical insurance premiums, including family coverage, up to a maximum amount.
Retirement
Vera offers a retirement plan and contribution matching to all of its employees.
Wellness Leave
We do not cap sick leave. If you’re sick, we hope you get better!
Student Loans
To help employees with outstanding student loans, Vera offers a Student Loan Benefit.
Child Benefit
In addition to robust paid parental leave, Vera assists with the costs of child care.
Employee Incentive Plan
All employees participate in our Employee Incentive Plan. Employees receive stock options, aligned to their job title and location, as part of their total compensation package.
Sabbatical
To showcase our commitment to employee growth and well-being, Vera offers a paid sabbatical to employees who complete three consecutive years.
How to Apply
To apply, fill out the online application (attaching CV). Please contact [email protected] with any additional questions.
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