Since the inception of our Managed Services practice a year ago, we’ve been diligently collaborating with clients worldwide to streamline their operations. During our recent online collaborative event, we explored three ways Managed Services can help organizations boost their operations, and SOS Children’s Villages International shared learnings and outcomes.
Key takeaways included varying needs for Managed Services (from ongoing support to capacity enhancement), common challenges in Salesforce management (technical team management, user adoption, documentation, training), and essential system management tasks that organizations struggle to meet without sufficient resources.
We explored three practical ways Managed Services can address these needs:
- Salesforce Support: Comprehensive support for clients with established system administrators, including report and dashboard configuration, user training, and troubleshooting.
- System Administration: For clients without administrators, services for day-to-day system administration, including user management and integration with third-party tools.
- Engineering Support: For clients with more in-house technical resources, guidance on custom development, technical design, and eliminating blockers for development teams.
How SOS Children's Villages International (SOS CVI) Leverages Vera's Managed Services
Over the past five years, SOS CVI has partnered with Vera Solutions to build and maintain a program and project management solution from the ground up. Throughout this period, they successfully navigated numerous design and implementation challenges by leveraging various Managed Services options, compounded by the complex array of stakeholders spanning 115 federations and 100+ countries.
One particularly significant challenge arose in ensuring effective communication and user training upon the system’s initial launch. Managing legacy data migration and integrating with third-party systems such as ERP, Finance, and Insurance posed further obstacles.
“Our partnership with Vera Solutions has not only strengthened our technical capabilities but also streamlined our processes and improved our ability to meet evolving requirements.”
– Oliver Donchevski, Business Analyst, SOS Children’s Villages International
The collaboration with Vera Solutions has not only enhanced the skill sets of both their development and support teams through tailored training but also streamlined issue resolution times and bolstered overall development capacity. In the past year, their focus has shifted towards meeting user and stakeholder needs, securing Engineering Support for custom code development and automation to accelerate development delivery speed.
Watch the Full Story Here
Why Choose Vera Solutions for Managed Services?
When you choose Vera Solutions for Managed Services, you are partnering with a service provider with a track record of over 14 years of experience working with nonprofits. Currently, over $12 billion of programs, grants, and projects advancing the UN Sustainable Development Goals are managed using Vera’s flagship product, Amp Impact.
We also offer a large pool of highly skilled and experienced Salesforce Consultants, with over 300+ active Salesforce certifications, experience successfully delivering over 1,000 projects in the social sector, and a dedicated team located across 5 continents, covering more than 12 languages.
Get in touch with Wandi today and let us support your team.