For over 80 years, Catholic Relief Services has been dedicated to aiding impoverished and disadvantaged individuals worldwide. Guided by Catholic social teaching, their mission upholds the sacredness of human life and the dignity of every person. While rooted in Catholic faith, their services are offered based solely on need, irrespective of race, religion, or ethnicity. Today, CRS has grown to reach over 200 million people across more than 100 countries on five continents.

Market segment: Nonprofit, iNGO
Thematic Area: Humanitarian
Region: Global, Confederated Model
Project Type: Monitoring, Evaluation, and Learning (MEL)
Solution used: Salesforce, Amp Impact, Power BI

With Salesforce and Amp Impact, Catholic Relief Services can

Track results across 625 projects in 78+ countries, gaining a unified view of progress and impact annually

Enhance their ability to assess global performance in key areas by improving the measurement of 25 selected indicators

Aggregate data from various projects to produce two global results reports, a PowerBI dashboard, and a video highlighting the final results for each indicator

Goals

Ensure consistent reporting and efficiently aggregated data to provide clear insights into its global impact
Foster collaboration across teams, countries, and themes, enhancing knowledge sharing and unifying approaches

Challenges

No central portfolio performance data existed across 625 projects and 78+ countries
Assessing, analyzing, and reporting on global program impact was difficult due to fragmented data
A lack of ownership led to scattered indicator selection and review processes

Solutions

Amp Impact for indicators and results
Power BI for data visualization
Salesforce for program management

Approach

Discovery and design workshop held to gather requirements

Integrated Amp Impact with Salesforce-based project management system, which captured and managed project and country-level results across 625 projects in 78+ countries
Customized the catalog of 25 standardized indicators in Amp Impact to ensure accurate data aggregation
Used Power BI to visualize and analyze consolidated data

Benefits

Reports cover an extensive portfolio across regions, with results aggregated to monitor progress toward strategic objectives and the Sustainable Development Goals (SDG)
Performance tracked through key indicators for consistent reporting, efficien lata consolidation and clear insights into alobal impac

High-level user capabilities

Global teams seamlessly access and share information, including stakeholder data
MEL teams conduct in-depth analysis and visualize data effectively, supporting strategic decision-making

Future Plans

The next step will involve IATI reporting, enhancing transparency with clear, standardized data on resource allocation

"Storing information in a fragmented way is like having a car in the garage but never taking it for a drive—you have the asset, but it's not serving its purpose. With Amp Impact, we’ve created a centralized platform that allows country programs to input data and effectively track and analyze their outcomes at local, regional, and global levels."