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Justice Rapid Response, a Vera Solutions client whom we’ve helped manage their data and programs.

Justice Rapid Response’s vision is that all victims and survivors of international crimes and serious human rights violations have access to justice, contributing to peaceful and inclusive societies.

  • Market segment: NGO
  • Thematic Area: Human Rights, International Criminal Law, Justice and Accountability
  • Region: Global
  • Project Type: AI Implementation of Agentforce
  • Solution used: Salesforce Platform, Experience Cloud, and Agentforce

With Salesforce and Agentforce, Justice Rapid Response can

  • Save half an hour per summary generation based on specific criteria, resulting in hours being saved each month
  • Quickly access more detailed deployment summaries for funder reporting
  • More effectively select experts for deployment through the standardization of summary generation

Goals

  • Expedite creation of expert skill set summaries
  • Automate summary generation for deployment impact and outcomes, tailored to funders or country context

Challenges

  • Manual creation of expert skill set summaries of the legal expert database took half an hour per summary
    (resulting in hours of work per month)
  • Generation of summaries with multiple deployment outcomes and impact is either manual and time-consuming,
    or not possible with Salesforce reporting parameters

Solutions

  • Salesforce Agentforce Agents for the creation of prompts and response generation

Approach

  • Confirmed needs and use cases with stakeholders (remote sessions)
  • Initiated a proof-of-concept solution design
  • Configured the Salesforce POC based on Justice Rapid Response’s association scenarios

Benefits

  • More detailed deployment summaries for funder reporting
  • More efficient expert deployment due to the speed of skillset summary generation

High-level user capabilities

  • Program Managers achieve a significant efficiency gain of half an hour per summary in the creation of expert skillset summaries from existing data

Next Steps

  • Continue with POCs to define new use cases and data analysis

Future Plans

  • Continue to finesse the current use cases to optimize, and explore expanding the use of AI for other processes within the existing Salesforce system

Goals

  • Expedite creation of expert skill set summaries
  • Automate summary generation for deployment impact and outcomes, tailored to funders or country context

Challenges

  • Manual creation of expert skill set summaries of the legal expert database took half an hour per summary (resulting in hours of work per month)
  • Generation of summaries with multiple deployment outcomes and impact is either manual and time-consuming, or not possible with Salesforce reporting parameters

Solutions

  • Salesforce Agentforce Agents for the creation of prompts and response generation

Approach

  • Confirmed needs and use cases with stakeholders (remote sessions)
  • Initiated a proof-of-concept solution design
  • Configured the Salesforce POC based on Justice Rapid Response’s Association scenarios

Benefits

  • More detailed deployment summaries for funder reporting
  • More efficient expert deployment due to the speed of skillset summary generation

High-level user capabilities

  • Program Managers achieve a significant efficiency gain of half an hour per summary in the creation of expert skillset summaries from existing data

Next Steps

  • Continue with POCs to define new use cases and data analysis

Future Plans

  • Continue to finesse the current use cases to optimize, and explore expanding the use of AI for other processes within the existing Salesforce system

Chris West

Roster Manager

We have been excited to explore how AI could improve our efficiency in using Salesforce - as a small organization, any opportunity to streamline some of our manual processes is welcome. The solution developed with the Vera team has already started making an impact on how our team is using Salesforce, with Agentforce able to save considerable time to free up our programme teams to focus on their deployment efforts. Having worked with Vera for the best part of ten years, we were confident of their ability to meet our needs and overcome any challenges in implementing our AI solutions, and their understanding of our organization and system was incredibly valuable in this process.

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Vera Solutions is a social enterprise and certified B Corporation® providing cloud and mobile solutions that help social sector organizations better track their impact, streamline their operations, and create feedback loops that put data in the hands of those who need it.

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