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Managed Services for Salesforce and Amp Impact
For nonprofits looking for trusted expert support, this offering lets them focus on what truly matters, driving their mission forward.
What are Salesforce and Amp Impact Managed Services?
Managed Services are ongoing support services that enable you to focus on your mission, rather than back-office administration. We proactively monitor and troubleshoot your Salesforce and Amp Impact implementation to provide optimization recommendations while ensuring it's working as hard as you are.
Why use a Managed Services provider?
Different organizations require different types and levels of support. Some organizations focus on maximizing in-house capability, others retain an outsourced expert from a provider, and some use a hybrid approach. With 15 years of experience working with nonprofits, our team has both extensive knowledge of the nonprofit sector and deep experience in delivering and supporting the right solutions for a wide range of clients.
Need help in identifying what Managed Services are best for your organization?
What Managed Services does Vera Solutions provide?
We offer three types of Managed Services: Managed Support Services, System Administration Services, and Advanced Support Services. These services are offered through recurring contracts of 3, 6, or 12 months, with the option to cancel within 30 days of renewal. At the start of our collaboration, we will set a fixed number of hours per month. You will have the flexibility to adjust this as needed, whether by adding more hours or expanding the services to better support your goals.
Managed Support
Services
Managed Support Services provides one main support point of contact, a dedicated service delivery analyst, who will work closely alongside your system administrator.
Managed Support Services includes monthly support calls, assisting with day-to-day system administrator troubleshooting (in line with agreed criticality escalation), building reports and dashboards, updating email alerts and other minor automations, providing recommendations, executing proactive optimizations, and providing end-user training and documentation.
Ideal for organizations that:
- Do not have a dedicated systems support team
- Have a systems administrator with limited capacity
- Have a solution that is becoming hard to manage with existing resources
System Administration Services
System Administration Services provides a system administrator function. This could be shared amongst a team of two or more analysts, to augment your internal user capability or replace existing system administration tasks.
System Administration Services includes all the same activities as Managed Support Services, along with additional system administration tasks like managing Users, currencies, system documentation, etc. This reduces the need for a full time internal system administrator and can therefore be a cost-effective way to handle system maintenance, support, and enhancements.
Ideal for organizations that:
- Cannot afford or do not have an internal system administration team
- Lack in-house Salesforce and Amp Impact expertise
Advanced Support
Services
Advanced Support Services is for clients who require a higher level of technical guidance for their technical teams/system admin.
This offering includes dedicated senior resources, development guidance, code validation, assistance in thinking through functional requirements, enablement and training for system administrators and product teams, and a range of other activities.
Ideal for organizations that:
- Have an internal technical development team
- Require more advanced technical guidance, including support for custom development
We have a team of Salesforce certified consultants, bringing expertise to every project.
Customer Success
Our clients depend on our Managed Services to ensure their systems run efficiently and without interruption.
Why Choose Vera for Managed Services?
With over 15 years of experience working with nonprofits, Vera Solutions has been a leader in developing fundraising, portfolio and program management, impact measurement, and grant management solutions on the Salesforce Platform.
Having taken an advisory role in the Nonprofit Cloud product suite development, we have some key insights and recommendations on where the new Salesforce NPC can add value and drive efficiencies for your organization.
Currently, over $12 billion of programs, grants, and projects advancing the UN Sustainable Development Goals are managed using Vera’s flagship product, Amp Impact. Our team has extensive knowledge of the nonprofit sector and deep experience in delivering the right solutions for a wide range of clients.
We also offer:
- A large pool of highly skilled and experienced Salesforce Consultants, with over 435 + active Salesforce certifications and counting
- Experience successfully delivering over 1650+ projects in the social sector
- More than 430+ customers working in 150+ countries
- A dedicated, multilingual team located across five continents
As a long-time Salesforce.org International Impact Partner and a Summit-Tier Salesforce Consulting Partner, we’ve been dedicated to the Salesforce nonprofit ecosystem for more than 15 years. With the growth of Amp Impact, Vera Solutions has been recognized twice as Salesforce.org Product Partner of the Year (2019, 2022) and received a Partner Innovation Award (2021). For 2024, we are proud to have been recognized as a Summit Tier Consulting Partner.
Managed Services FAQs
Managed Services offer peace of mind that your solution is in good hands, freeing your time and dedication to focus on your mission. Your staff and end users will be more comfortable with the system through regular trainings and will be happy their questions and change requests are being addressed more efficiently. Your solution will be stable and robust with dedicated ongoing support, proactive analysis, speedy resolutions, and system optimization.
You can expect to get the service packages tailored to your needs. This can include dedicated ongoing support for your various needs and even augmented management of your system administration needs.
Costs vary based on various factors. We have special nonprofit discounts. Also, if you opt for a bigger package or a longer duration, you can tap into further discounts. Get in touch with our team to know more.
Managed Support Services tasks include providing ongoing technical support, configuring reports and dashboards, training your staff and end users, making minor configuration changes based on requirements, and a lot more. You get a dedicated analyst who would familiarize themselves with your system and serve as your point of contact throughout the engagement.
System Administration Services provides a Salesforce and/or Amp Impact technical expert available at a lower cost. The system administrator will carry out a larger volume of requests, either driven by end users or by your functional stakeholder for small to midsize updates. Administrator services are usually provided on a role basis, and can be executed by more than one person.
Advance Support Services includes advisory services and guidance on custom development for technical planning, technical design, quality checks, configuration, and troubleshooting. Our Advance Support Services help eliminate roadblocks for your development team and help optimize functionality in your Salesforce and/or Amp Impact solution.