Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help social impact organizations tackle challenges and achieve greater impact globally. We’re a self-motivated, creative group that encourages all staff to push their own boundaries and drive the company in exciting new directions. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.
Position Overview
As an Operations Associate, you will be a driving force for a positive, productive, and engaging work environment at Vera Solutions. We are looking for great people, with great ideas, who want to continue to propel Vera to the next level of growth.
This role requires rapid iteration – we make an improvement, roll it out, and move on to creating the next solution. Your focus will change from week to week and month to month but your time will always be centered on making Vera a stronger company and an even better place to work. Key skills include creation and execution of effective project plans, proactive problem solving, and clear and coherent written and verbal communication.
Some of the projects you may own could include: staff engagement and retention initiatives, training and workshop coordination, and a wide range of internal communication efforts. Your work will include rolling out new internal initiatives globally and locally (e.g. a new benefit for staff), and making updates and improvements to existing processes.
Are you a propulsive, driven, and mission-aligned individual looking to make their mark on a small and growing international social enterprise? Do you want to work with a diverse and international team of change-makers looking to amplify the impact of the social sector? Come join Vera!
Primary Responsibilities:
- Own key internal projects aimed at improving the employee experience and driving retention
- Coordinate a wide range of stakeholders in high-visibility internal communications efforts
- Create and execute flawless project plans supporting staff engagement and efficient internal procedures
- Implement change management efforts, including planning trainings and developing written process guidelines and other “how-to” resources
- Optimize efficiency of various organizational processes (e.g. optimizing Vera’s use of internal tech systems)
- Analyze data and feedback related to improvement initiatives to assess efficiency and effectiveness
You’ll Thrive in This Role If You:
- Are persistent and focused – you’ll chase down details, decisions, or next steps until the job is done
- Take ownership of pursuing goals and work independently to achieve them.
- Quickly learn and engage in new tools and approaches
- Take initiative and anticipate needs before they’re voiced
- Enjoy creating structure in ambiguity
- Can work with different teams/functions with diverse needs to understand how best to support their goals
- Can navigate cultural differences with sensitivity, adapting your approach to connect effectively with others
Qualifications and Experience
Essential
- Bachelor’s degree or equivalent experience
- 3+ years of related experience ideally, in a small or medium-sized company, especially in Business, Operations, Administration, HR, or Project Coordination/Management
- Experience driving projects to completion independently (since our team is distributed throughout the globe)
- Ownership and accountability – you take pride in your work
- Grit and resilience – you don’t stop at roadblocks; you find a way forward and propose solutions
- Technical aptitude and confidence with Google Suite, Microsoft Office Suite, etc.
- Demonstrated ability to work with/learn new technology
- Experience with documenting processes and/or process improvement
- Excellent written/verbal communication (English) – clear, professional, and approachable
- Phenomenal work ethic, including time management
- Ability to prioritize, multitask, and meet deadlines
Desired
- Experience supporting distributed, international, and/or remote teams
- Strong quantitative/analytical skills
- Excellent visual instincts (e.g. in Canva, Tableau)
- Experience with Salesforce
- Demonstrated interest in the social sector or related fields
