Managed Services Engineering Support is mainly geared at clients with a strong technical team or a competent system administrator who needs support in the form of development guidance, advanced configuration, code validation, assistance in thinking through functional requirements, support and training for system admins and product teams, etc.
The scope of deliverables in this service are as follows:
- Advising on custom development options
- Running quality checks on custom development and configuration work
- Troubleshooting issues related to custom code deployed in the client’s
Salesforce org - Providing guidance and system testing for client development team
- Assisting in the technical design of new functionality within the system
- Addressing questions and eliminating blockers for the client’s development team
- Guiding brainstorming sessions through functional design requirements
- Support for Amp Impact implementation, including configuration and development support, discovery and design support, and testing support
- Training and enablement for client system / product team on Salesforce and/or Amp Impact functionality, best practices for system development, testing, release management, etc.
Who is Salesforce Managed Services Engineering Support for?
Salesforce Managed Services Engineering Support is ideal for organizations that have an internal technical development team/system admin and require more robust technical development guidance (including custom development). These services are for anyone looking to augment their in-house capacity on either focused projects or longer term projects which require more in depth analysis and redesign.
What to expect with Salesforce Managed Services Engineering Support?
You can expect a reliable partner with Salesforce Managed Services Engineering Support who will work closely with you to achieve your goals by strengthening your Salesforce solution. Our services start with a dedicated primary analyst who will serve as your primary support lead and liaison over the full engagement, and will leverage support from Vera developers and engineers as needed.
We design our touchpoints, tools, and processes around your preferences, aiming to kick off support with a planning call and deliver within your daily operational practices.
We will work with your admin or tech team to regularly review and prioritize your requirements to ensure we’re working on the most important items.
We will respond to requests and update your team on progress in a timely manner.
We work with you to identify the right activities for system optimization, such as: System Admin training, end user training, report & dashboard building, troubleshooting issues, and guidance on system growth.
We prioritize security and data integrity in every project. Our team follows industry-standard protocols for protecting sensitive information and ensures that all modifications comply with regulatory requirements.
Benefits of Managed Services Engineering Support
- Expertise and Experience: When you opt for Salesforce Managed Services Engineering Support, you gain access to a team of experienced professionals in the tech for nonprofit sector. Our experts have deep knowledge and understanding of the platform and can provide valuable insights and guidance to enhance your organizational operations. Our engineers continuously update their skills, particularly in relation to the tri-annual salesforce releases.
- Cost Savings: By outsourcing your Salesforce Managed Services Engineering Support needs, you can save on hiring additional senior resources. Our Managed Services are delivered through recurring 6, 12, or 24 month contracts. At the beginning of our collaboration, we agree a set of hours per month with you, giving you an option to expand either hours or services type.
- Increased Efficiency: With dedicated engineering support, you can streamline your processes and optimize your Salesforce implementation. This leads to increased productivity as tasks are completed more efficiently, allowing your team to focus on strategic initiatives rather than getting caught up in technical issues.
- Scalability: As your organization grows and evolves, so do its technology requirements. With Vera’s Salesforce Managed Services Engineering Support, you have the flexibility to scale up based on your changing needs without any disruptions to your operations.
- Enhanced Security: Data security is crucial in today’s digital landscape. By leveraging managed services engineering support, you ensure that best practices are implemented when it comes to data protection and compliance with regulations.
- Collaborative Partnership: Working with a trusted managed services vendor dedicated to the nonprofit sector, we form a collaborative partnership becoming an extension of your team rather than just an external vendor.
Why use Vera Solutions?
With over 14 years of experience working with nonprofits, Vera Solutions has been a leader in developing program management, grant management, and impact measurement solutions on the Salesforce Platform. Currently, over $12 billion of programs, grants, and projects advancing the UN Sustainable Development Goals are managed using Vera’s flagship product, Amp Impact. Our team has both extensive knowledge of the nonprofit sector and deep experience in delivering the right solutions for a wide range of clients.
We also offer:
- A large pool of highly skilled and experienced Salesforce Consultants, with over 300+ active Salesforce certifications and counting
- Experience in successfully delivering over 1,000 projects and services in the social sector
- A dedicated team located across 5 continents, covering more than 12 languages
As a Consulting Partner, we’ve been dedicated to the Salesforce ecosystem for more than 14 years. With the growth of Amp Impact, Vera Solutions has also been recognized twice as Salesforce.org Product Partner of the Year (2019, 2022) and with a Partner Innovation Award (2021). As such, we are constantly evaluating the Salesforce platform’s latest features and enhancements and how they can be leveraged to support our clients’ missions.
