PROJECT OVERVIEW
Region: Global
Sectors: Human Rights, Criminal Justice
System: Project Management, Monitoring and Evaluation (M&E)
Stats: 680+ experts, 110 nationalities, 95 languages, 140+ missions
THE ORGANIZATION
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THE CHALLENGE
In its early years, as JRR’s Expert Roster expanded, its staff had to dedicate increasing amounts of time to roster management. Before working with Vera, JRR staff manually pulled nomination and expert data out of emails and attachments and entered it into an Excel document. The growing, unwieldy spreadsheets increasingly inhibited JRR’s ability to efficiently conduct its daily operations.
THE SOLUTION
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Vera also worked with JRR to design a Salesforce Community to allow experts to access and maintain their own profiles and data within the larger application, enabling staff to respond to a greater volume of investigation requests in less time. Further, the customized Salesforce solution has improved JRR’s management of nominations for participation in courses that are used by JRR to recruit new experts on the roster — the Recruitment Coordinator can now more efficiently evaluate who is requesting, attending, observing, and facilitating these recruitment courses. By streamlining roster selection processes, expert updates, and recruitment on the roster, the new application has freed up additional time for the system administrator and other staff to devote to other projects and processes in support of JRR’s mission.
Key Features: Real-time data reporting and visualization, Process automation, Community Cloud, Chatter, Streamlined UI“Vera had a key role in adapting the system to the various needs of JRR. The result is a truly unique and powerful tool for managing data, interactions and processes. It also provides ways for us to evaluate our work, so as to better measure lasting impact JRR experts are having around the world.”
System Administrator, Justice Rapid Response
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